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Q: What is Remy/Remi hair?

A: Remy hair is 100% human hair that has been collected directly from the donors head. Remy (non virgin) has often been processed to achieve a particular texture or colour. Remy hair is extremely good quality hair.


Q: What is Virgin Remy/Remi hair?

A: Virgin hair is 100% human hair that has not been processed or had chemical treatment in any way. It is also refered to as 'cuticle hair'. When hair is harvested from a donor, the cuticle remains intact. The cuticle protects the hair from damage. Virgin hair can be dyed any colour you like.

Q: What is a Lace Front Wig and Full Lace Wig?

A: Lace Front Wigs are wigs that only have lace in the front of the wig and the remainder of the wig is made from a regular netted wig cap or other similar materials. The lace in the front blends in with your skin to create the illusion that the hair is growing from your own scalp and thus a natural looking hairline. Most lace wigs have adjustable straps and wig combs to ensure that the wigs fit your head securely. These wigs can therefore be parted anywhere in the front and can be pulled back into a low ponytail.

    Full Lace Wigs are Lace wigs which are designed with the entire wig cap being made from lace as well as lace all around the perimeter of the wig. Full lace wigs allow you to wear your hair in high up dos and ponytails. Upon applying & adhering the lace wig, a flawless, natural and undetectable hairline is created


Q: What is a Futura lace wig?

A: Futura refers to the type of material from which the hair is made. Futura is the highest quality synthetic fibre that looks completely natural and is heat resistant up to 400F. This means that you can use heating appliances to style your futura lace wig to the style that you like. Once you wash your wig the style returns to its natural condition and you can then style it again as you like. Futura is both affordable and more manaegeable than most human hair fibres. It can however not be coloured or permed.


Q: What are Clip In Hair Extensions
A: Clip in Hair Extensions are temporary hair extensions that are quick and easy to apply to your hair and gives your hair great added length and volume. The extensions usually come in packs of 7 pieces/ wefts with clips already attached so all you need to do is clip in the extensions. Because the hair extensions are so easy to apply they are very popular for special occasions or simply for everyday use. Refer to our clip in hair collection for more information


Q: How do I Buy Lace Front Wigs, Full Lace Wigs or other hair products online?
A: It is very quick and easy! Please see our detailed instructions on how to buy hair online.

Q: Will my lace wig fall off?

A: No, the lace wigs are fitted with adjustable straps and wig combs which hold securely on your head. All lace wigs can also be glued onto your scalp using lace wig adhesives. If you are concerned about doing certain activities (e.g swimming) it is advisable that you sew the wig into your hair as you would do a normal wefted wig.



Q: Will the hairline on the lace wig have a natural look?

A: Yes, when you wear the lace wigs correctly, the hairline will have a natural look, just similar to your own hair growing from your scalp.


Q: How long will my weave or wig last?

A: The life of your wig or weave will depend on your use and how well you take care of it as well as on the quality of hair purchased. In order to protect your hair, it is advisable to wear a hair net at night to prevent the hair from tangling. Remy hair, Virgin hair and Human hair can often last 12 months if treated well. Futura wigs last 3 - 6 months. Synthetic material (non futura) usually last 2 - 3 months.


Q: Can I straighten and curl my lace wig hair?
A:  This depends on the type of lace wig. Futura lace front wigs can be straightened and curled and can resist heat up to 400F. Remy lace wigs are made of human hair and can therefore also be styled as you like using household styling tools such as curling irons and flat irons. Regular synthetic weaves can not be styled but are ready styled. Just remember that like natural hair, the hair can get damaged with the excessive use of heating appliances.


Q: How many packs of hair will I need for a full weave?

A: We recommend using 2-3 packs for a full head of hair


Q: How do I achieve a natural look?

A:  All wigs can benefit from fine-tuning by a professional stylist. One of the secrets to successfully wearing a wig is having it styled on your head to suit your features. Visit the blog on DIY tips to create natural looking hairlines.


Q: What kind of shampoo can I use on my human hair weave?

A: You can use regular sulfate free shampoo that is used for natural hair. Sulfate shampoo can cause the hair to strip which cause dryness and tangling. If using conditioner ensure that it is diluted with water as conditioner. Visit our hair care products page for recommended products.


Q: Can I wash & blow-dry the Futura Lace Wigs?

A: We recommend washing your hair with regular sulfate free.  The hair can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair dry naturally after washing. Visit our hair care products page for recommended products.


Q: How do I clean my wig or hairpiece?

A: Fill a basin with warm water. Add a small amount of shampoo. Swish the wig gently around in the basin. Rinse it thoroughly in cool water. Shake it out and hang to drip dry. Do not brush it, blow dry or heat style it while wet as this can damage the fibre.
Q: Can I curl or style my Weave as much as I want to?  
A: If you have 100% human hair on, you can curl or style your hair as much as you want to but just always make sure that you read the instructions on the label of the product because some weaves may require a heat up to a certain level. You can also curl your weave at home if you have your own curling iron.


Q: Can I go swimming with a Lace Wig?

A: You can swimming with lace wig in, but in order to keep it secure we reccommend that you have it sewes in to your hair or to wear a swimming cap to keep it secured. With all hair types so you will have to treat them the same as you would your own hair or they may dry out. So don't forget to wash it after swimming.


Q: What type of hair products should I use?

A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Visit our hair care products page for recommended products.

Q: Where can I buy Lace Wigs and Weaves in Johannesburg?

A :  You can buy lace wigs online by clicking on this Lace Wig Link or by visiting the HairCity showroom at Shop 2, 81 Corlett Drive, Birnam, Johannesburg, 2196.


Q: How long will delivery take?

A: Items marked as "Same Day Shipping" will be delivered to you the very next day after payment is made. Items not marked as same day shipping will be delivered to you within 2 - 15 business days from the date of payment. Please see our Delivery Policy at the bottom of the page for a quick and easy guide to how long delivery will take.    


Q: What is same day shipping?

A: Same day shipping means that your order will be processed on the same day if the following conditions are met:

     1. All your items say "same day shipping"
     2. If payment for your order is received before 5pm Monday to Thursday.
     Your order will then be shipped to you the following day and delivery time will depend on your location in South Africa.
     Please refer to our Delivery Policy for further info.


Q: Where is the hair shipped from?

A: All our hair is shipped from Johannesburg. We ship on a daily basis to clients throughout South Africa.



Q: Can I exchange or return my order and how long will this take and will I receive a refund?

A: Yes you can exchange your order if our Returns Policy conditions are met. We also do offer refunds. Our returns rate is extremely low as we only provide hair products of the utmost policy. Please see our Returns Policy at the bottom of the page for more information.


Q: What payment methods do you accept?

A: We accept payments via Credit Card, instant EFT via i-Pay, normal EFT transfers into our bank account as well as cash deposits at any Standard Bank.. The easiest way to pay is using your Credit Card or via instant EFT via i-Pay which can be done online on our website. For a guide on how to order via EFT payments please see our Payment Options page. We adhere to the highest standards of Privacy (please see our Privacy Policy) and information security.

  Same day shipping means that an order will ship out same day if two conditions mean:
1) all your order items are same say shipping items.
2) if an order is received by 4pm cst monday through friday.

same day shipping does not mean an order will be deliver to your shipping address same day but will take regular shipping deliver days either via ups or usps.

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