Can I EXCHANGE or REFUND an Order?
YES! Items can be exchanged or refunded within 7 days of delivery and if you comply with the following conditions:
- Products must not have been opened or tampered with.
- Hair extensions, weaves and wigs are hygiene sensitive products. If the products have been removed from the packaging, or the if the packaging seal has been broken, they will not be able to be exchanged. We are committed to supplying products of the utmost hygienic standards to all our clients.
- You must notify us before returning any items.
- Please contact us at email@example.com or call us on 011 440 9365 before returning any items and a consultant will contact you to make the process as quick and easy as possible.
- We will arrange couriers to collect the items from you so that the process is quick and hassle free! Alternatively you can return your order at your nearest branch. If you chose to do an exchange your new order will be delivered as soon as we receive your returned order.
- If you chose a refund then as soon as we have received the returned order we will do a refund into your account via EFT or if you paid via Payfast we will simply do a refund via Payfast.