Custom Made Brazilian Wigs · Made in SA
7 Day Delivery · Quality Guarantee

Frequently Asked Questions

Everything you need to know

The difference lies in how much lace is on the wig, which affects how natural it looks and how much styling flexibility you have.

4x4 Lace
A small 4 inch x 4 inch closure at the top of the wig. Perfect for beginners and easy to install. You can create a natural-looking middle or slightly off-centre part.

5x5 Lace
Slightly larger than a 4x4, giving you more lace space and a more natural top area with flexible parting options.

13x4 Lace
A full frontal with lace running ear-to-ear. This offers the most styling versatility and the most natural hairline — you can part your wig anywhere across the front.
Yes. All our wigs are designed to be glueless and ready to wear straight out of the box. Every wig includes adjustable straps, an elastic band and combs for a secure and comfortable fit — no glue required.
Yes. All our custom made wigs are made from 100% human Brazilian hair for a natural look and long-lasting quality. We have been supplying the highest-grade Brazilian hair since 2013.
Absolutely. Our glueless design makes our wigs incredibly easy to wear, even if it's your first time. If you need any help, all our Hair City stores offer professional installation and styling support — and you receive 30% off your installation with every wig purchase.
Our standard wigs are already beautifully full and voluminous — perfect for an everyday glam look. If you prefer an ultra-full finish, you have two options:

  • Upgrade to a Double Drawn wig for maximum density from root to tip
  • Add a bundle to your order for extra volume and length
We recommend ordering your wig in your desired colour where possible. If you do wish to colour your wig, we recommend sticking to brown shades only and always having it done by a professional to ensure the best results and protect the integrity of the hair.
Washing
Use a sulphate-free shampoo. Wash after 15–20 wears or when there is product build-up. Apply conditioner and comb through with a paddle brush, always working from ends to roots. Rinse with lukewarm water and air dry.

Daily Maintenance
For wavy and curly hair, use a spray bottle with water to define curls. Use a leave-in conditioner for more defined curls. Before sleeping, loosely wrap your hair in a satin bonnet or sleep on a satin pillowcase. Place your wig on a wig stand when not in use.

Brushing
Always brush from the tips upward toward the roots — never from the roots down.

Heat Styling
You can straighten and curl your wig. Use a low heat setting of 120°C / 250°F and always apply a heat protectant spray before styling.
With proper care, your Brazilian hair wig can last approximately 1 year. For full care guidance please see our Hair Care guide on the website.
Every wig is Custom Made to order by our expert wig making team right here in South Africa. We don't hold pre-made stock — your wig is machine made specifically for you, which is why delivery takes 7 days from the date of your order. Worth the wait!
We offer free exchanges and refunds so you can shop with complete confidence. Your order can be returned or exchanged provided it is unused and in its original condition.
Yes. All Hair City stores offer professional installation, styling and aftercare support. When you purchase a Hair City wig you receive 30% off your installation.

We also offer Wig & Weave Rejuvenation services at all our branches. If you don't live near a store, we can arrange for couriers to collect your wig, rejuvenate it and send it back to you.
A customised wig has bleached knots, which makes the knots along the lace virtually invisible for a more natural hairline appearance. A non-customised wig has unbleached knots which are slightly more visible. For the most natural finish we recommend choosing the customised option.