Free Exchanges & Returns

We will gladly Exchange or Refund your order within 10 days of delivery.

Items must please be unused, unworn, not damaged and in original packaging due to the hygiene nature of our products.

Refunds or exchanges are not permitted on customised wig orders.

We arrange couriers to collect your returned order from your address so the process is quick and easy and you do not need to pay any delivery charges!

To arrange an exchange or refund simply email us at sales@haircity.co.za, call us on 011 440 9365 or whatsapp us on 060 966 4984.