Need help ordering online? Click here

Can I Exchange an Order?

Yes! Items can be exchanged for products available at haircity.co.za or available at any branch if you return your order to us within 7 days and if you comply with the following conditions: 

  • Products must not have been opened or tampered with.
    • Hair extensions, weaves and wigs are hygiene sensitive products. If the products have been removed from the packaging, or the if the packaging seal has been broken, they will not be able to be exchanged. We are committed to supplying products of the utmost hygienic standards to all our clients.
  • You must notify us before returning any items.
    • Please contact us at sales@haircity.co.za or call us on 011 440 9365 before returning any items and a consultant will contact you to make the process as quick and easy as possible
  • We will arrange couriers to collect the items from you so that the process is quick and hassle free!

How do I Exchange an Order?

  • Simply contact us at sales@haircity.co.za or call us on 011 440 9365 within 7 days of receiving your order
  • All products must be delivered back in its original packaging and must not have been removed from the packaging or tampered with in any way.
  • We will then arrange couriers to collect your order and make sure the process is quick and hassle free!
  • Alternatively you can simply exchange your order at your nearest branch (please make sure that you have your order number with you)

How long will it take to get my new product?

We will send out your new item as soon as we have received your returned items. After this has been confirmed our standard Delivery Policy applies.

 

Can I get a Refund on an Order?

Yes! Items can be Refunded if you return your order to us within 7 days of receipt and if you comply with the following conditions: 

  • Products must not have been opened or tampered with.
    • Hair extensions, weaves and wigs are hygiene sensitive products. If the products have been removed from the packaging, or the if the packaging seal has been broken, they will not be able to be exchanged or refunded. We are committed to supplying products of the utmost hygienic standards to all our clients.
  • You must notify us before returning any items.
    • Please contact us at sales@haircity.co.za or call us on 011 440 9365 before returning any items and a consultant will contact you to make the process as quick and easy as possible
  • We will arrange couriers to collect the items from you so that the process is quick and hassle free! Alternatively you can return your order at your nearest branch.
  • As soon as we have received the returned order we will do a refund into your account via EFT or if you paid via Payfast we will simply do a refund via Payfast

 

 

© 2016 Hair Town (Pty) Ltd. All Rights Reserved.

Website by The Web Elite