Please note that you can choose to have your order delivered to your address or you can collect from your nearest branch!
INTERNATIONAL SHIPPING
International shipping charges are calculated during checkout & takes 7 - 14 days.
Free Exchanges & Returns
We will gladlyExchangeorRefundyour order within 30 days of delivery.
Items must please be unused, unworn, not damaged and in original packaging due to the hygiene nature of our products.
Refunds or exchanges are not permitted on customised wig orders.
We arrange couriers to collect your returned order from your address so the process is quick and easy and you do not need to pay any delivery charges!
To arrange an exchange or refund simply email us at sales@haircity.co.za, call us on 011 440 9365 or whatsapp us on 060 966 4984.
Customer Reviews
Overall rating: 4.4 / 5 from 102 reviews.
Beautiful hair pieces....and easy to wear....
Cordelia Khunjulwa N.5/5Verified
My first order top notch
Gracious M.5/5Verified
Nice hair quality i must say
Sinqobile P.5/5Verified
The hair is beautiful. Comfortable and easy to wear. I just love it❤️❤️
Siwe M.5/5
Nyc hair quality
Zanele V.5/5Verified
So inlove with my glueless ♥️
Fikiswa Z.5/5Verified
I love my hair so much😍❤️thank you and i will be coming back very soon💃🏻
Samukelisiwe M.4/5Verified
The bob cant sit flat of the head, it creates bumps
Prudence M.2/5Verified
The quality is so top, the volume 🫡💖💝💫💥um super happy about the hair and the communication .
I recommend hair city 100%
Jane M.1/5Verified
As first time wig buyer, I am so in love with the wigs. Love the texture, love how they suit me. Easy to wear. Wish they could have included how to care for them wigs, as first time buyer
Next time I will go for the longer ones.
Lebogang M.5/5Verified
Mmmh it's simple to use and I simply look beautiful 🔥
Esther L.5/5Verified
I loved my product, good quality
Nosisi M.5/5Verified
Beautiful beautiful Hair!!!
Thobeka Princess D.5/5Verified
Love the hair
Thandeka N.5/5Verified
I'm absolutely inlove with my weaves. Will definitely be buying more in the future
Melony R.5/5Verified
Love the hair, great quality and texture. Definitely getting a longer one next
Nqobile N.5/5Verified
I just love my hair it is so beautiful ❣️❣️❣️💕💕💕
Mphela N.5/5Verified
Im satisfied with the quality of my Wig
Thanks again HairCity
Zanele K.1/5
I love the hair...it's such great quality.
Buhle C.5/5Verified
The order was delivered quickly 🙌 It's my first time buying and wearing a wig 🤪 and I love the hair 😍
Mapula M.5/5Verified
I didn't do anything to the wig and it still looked flawless.
Thandi M.5/5Verified
I love the afro so much that I bought it for the second time for my work mom. We will be twins 😊. Soft, natural look, voluminous and I get so many compliments when rocking the hair. I have not yet worn the curly weave, I am saving it for a special occasion 😊
Pamela M.4/5Verified
Very happy with you hair city♥️♥️
Nokulunga M.5/5Verified
Good quality 👌
Asanda N.5/5Verified
Thnk you for my hair...I love it
Mpho L.5/5Verified
I am a very happy client, I trust you so much I am in love with my hairs
Segomotso M.1/5Verified
I love the Bob, it's very nice 👌, the curly one not so sure, definitely not what I expected
Precious M.4/5Verified
I love the hair
Concilia Thuniwe M.5/5Verified
The 4x4 straight is very nice, easy to fit and can be styled in different ways. Just not really sure how i feel about the curls. The bangs are too much and top stitch not sewn neatly but the quality is really worth it for both.
A.p4/5
The quality of this hair exceed my expectations 👌👌❤️❤️
Khumbudzo T.5/5
Mmmmm so inlv so impressed!
Easy to wear..beautiful textures...🥰
Ntomboxolo M.5/5Verified
The hair is to die for
Maggie R.5/5Verified
I love the texture of the hair and the density. Satisfied customer
Elizabeth Tumelo R.4/5Verified
I just love my curls
Thembile M.5/5Verified
Thanks to haircity the wig is perfectly fit me it is so beautiful
Mabel M.5/5
My first wigs and they were everything I thought they would be. Been telling everyone about HC.
Nelisa K.5/5Verified
I'm in love with the hair...definitely ordering again
Esonasipho Z.5/5Verified
The straight hair is good. But the curly one looks messy, aspecially the front part(fringe)
Helena M.4/5Verified
Package recieived yesterday I am in love with it thank you hair city😍😍😍
Emmaculate M.5/5
Loved loved both my wigs!!!
Sthomo Qiqa M.5/5Verified
What is the difference between a 4x4, 5x5, 9x6 and 13x4 lace wig?
The difference lies in how much lace is on the wig, which affects how natural it looks and how much styling flexibility you have.
4x4 Lace A small 4 inch x 4 inch closure at the top of the wig. It’s very easy to install and perfect for beginners. You can create a natural-looking middle or slightly off-centre part.
5x5 Lace Slightly larger than a 4x4, the 5 inch x 5 inch closure gives you more lace space and a more natural top area. It offers flexible parting while still being easy to wear.
9x6 Lace A wide and deep closure that gives you much more space to part and style your wig. It creates a natural look similar to a frontal but without the maintenance of full ear-to-ear lace.
13x4 Lace A full frontal with lace running ear-to-ear. This offers the most styling versatility and the most natural hairline. You can part your wig anywhere across the front.
Each lace type gives you a different balance of flexibility, natural finish and ease of use — allowing you to choose the option that best suits your lifestyle and styling needs.
Is this wig glueless and ready to wear?
Yes. All Hair City wigs are designed to be glueless and ready to wear.
They include adjustable straps, an elastic band and combs for a secure, comfortable fit.
4x4 & 5x5 wigs: Fully glueless and beginner-friendly. Most clients wear these without any glue.
9x6 & 13x4 wigs: These can also be worn glueless, but some clients prefer using glue for an even more natural hairline. It’s completely optional.
Is this wig 100% human hair?
Yes. All our wigs are made from 100% human hair for a natural look and long-lasting quality.
Since 2013 we've been supply the highest-grade Brazilian, Peruvian and Vietnamese hair
how do i take care of my wig
WASHING
- use sulphate free shampoos
- wash as often as you would your own natural hair or after 15-20 wears or if there is a lot of product build up
- apply conditioner & comb through with a paddle brush
- for Wavy & Curly hair use a spray bottle with water to define curls
- for more defined curls use a leave in conditioner
- before sleeping loosely wrap your hair in a satin bonnet/ scarf or sleep on a satin pillowcase
- place your wig on a wig stand or mannequin when sleeping
BRUSHING
- always brush hair away from the roots and start at the tips/ bottom & work your way up towards the roots/ top
Should I get Brazilian, Peruvian or Vietnamese
Great question! Please see our in depth support article to assist with this!
Can I straighten & curl the hair?
- Yes of course you can! We do recommend using a low heat setting where possible of 120C/250F in order to prevent damaging your hair
- in order to preserve and extend the lifespan of your hair we recommend always using a heat protectant spray prior to styling
My Hair is Damaged, What do I do?
We offer Wig & Weave Rejuvenation services at all of our branches so if your hair needs a bit of TLC visit any of out branches.
If you do not live near a branch please contact us and we will arrange for couriers to collect your hair & we will rejuvenate it & courier back to you!
Will this wig fit my head size?
Yes. Our adjustable straps and elastic band allow the wig to fit comfortably on over 90% of head sizes.
If you have specific sizing concerns, our customer service team is always happy to assist.
How full is this wig?
Hair City wigs are known for excellent density and fullness.
Many other suppliers label single-drawn wigs as double-drawn — but we guarantee that the density you get will be great!
If you prefer an ultra-full, glam look, consider our Double Drawn Collection. Otherwise, our standard density wigs are already the fullest in South Africa.
Is this wig suitable for beginners?
Yes. Our wigs are low-maintenance, glueless and easy to install — perfect for first-time wig buyers.
For the easiest experience, we recommend Full Cap or 4x4 Closure wigs for beginners.
How long will this wig last?
With proper care, your wig can last a long time.
Here is a basic guideline:
Brazilian: ± 1 year
Peruvian: 1 – 2 years
Vietnamese: 1 – 2+ years
For full details please see our “Our Hair” guide on the website.
What if the wig doesn’t suit me?
We offer free returns and exchanges, so you can shop with complete confidence.
Your order can be returned or exchanged provided it is unused and in original condition.
Do you offer installation services?
Yes. All Hair City stores offer professional installations, styling and after-care support.
When you purchase a Hair City wig, you receive 30% OFF your installation.
What do I do if my wig gets tangled?
We offer wig rejuvenation services at all of our branches. You can visit any branch or we can arrange wig rejuvenation for you online and have our couriers collect and return your wig.
What is the difference between a customised
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Customer Reviews
Overall rating: 4.4 / 5 from 102 reviews.
Beautiful hair pieces....and easy to wear....
Cordelia Khunjulwa N.5/5Verified
My first order top notch
Gracious M.5/5Verified
Nice hair quality i must say
Sinqobile P.5/5Verified
The hair is beautiful. Comfortable and easy to wear. I just love it❤️❤️
Siwe M.5/5
Nyc hair quality
Zanele V.5/5Verified
So inlove with my glueless ♥️
Fikiswa Z.5/5Verified
I love my hair so much😍❤️thank you and i will be coming back very soon💃🏻
Samukelisiwe M.4/5Verified
The bob cant sit flat of the head, it creates bumps
Prudence M.2/5Verified
The quality is so top, the volume 🫡💖💝💫💥um super happy about the hair and the communication .
I recommend hair city 100%
Jane M.1/5Verified
As first time wig buyer, I am so in love with the wigs. Love the texture, love how they suit me. Easy to wear. Wish they could have included how to care for them wigs, as first time buyer
Next time I will go for the longer ones.
Lebogang M.5/5Verified
Mmmh it's simple to use and I simply look beautiful 🔥
Esther L.5/5Verified
I loved my product, good quality
Nosisi M.5/5Verified
Beautiful beautiful Hair!!!
Thobeka Princess D.5/5Verified
Love the hair
Thandeka N.5/5Verified
I'm absolutely inlove with my weaves. Will definitely be buying more in the future
Melony R.5/5Verified
Love the hair, great quality and texture. Definitely getting a longer one next
Nqobile N.5/5Verified
I just love my hair it is so beautiful ❣️❣️❣️💕💕💕
Mphela N.5/5Verified
Im satisfied with the quality of my Wig
Thanks again HairCity
Zanele K.1/5
I love the hair...it's such great quality.
Buhle C.5/5Verified
The order was delivered quickly 🙌 It's my first time buying and wearing a wig 🤪 and I love the hair 😍
Mapula M.5/5Verified
I didn't do anything to the wig and it still looked flawless.
Thandi M.5/5Verified
I love the afro so much that I bought it for the second time for my work mom. We will be twins 😊. Soft, natural look, voluminous and I get so many compliments when rocking the hair. I have not yet worn the curly weave, I am saving it for a special occasion 😊
Pamela M.4/5Verified
Very happy with you hair city♥️♥️
Nokulunga M.5/5Verified
Good quality 👌
Asanda N.5/5Verified
Thnk you for my hair...I love it
Mpho L.5/5Verified
I am a very happy client, I trust you so much I am in love with my hairs
Segomotso M.1/5Verified
I love the Bob, it's very nice 👌, the curly one not so sure, definitely not what I expected
Precious M.4/5Verified
I love the hair
Concilia Thuniwe M.5/5Verified
The 4x4 straight is very nice, easy to fit and can be styled in different ways. Just not really sure how i feel about the curls. The bangs are too much and top stitch not sewn neatly but the quality is really worth it for both.
A.p4/5
The quality of this hair exceed my expectations 👌👌❤️❤️
Khumbudzo T.5/5
Mmmmm so inlv so impressed!
Easy to wear..beautiful textures...🥰
Ntomboxolo M.5/5Verified
The hair is to die for
Maggie R.5/5Verified
I love the texture of the hair and the density. Satisfied customer
Elizabeth Tumelo R.4/5Verified
I just love my curls
Thembile M.5/5Verified
Thanks to haircity the wig is perfectly fit me it is so beautiful
Mabel M.5/5
My first wigs and they were everything I thought they would be. Been telling everyone about HC.
Nelisa K.5/5Verified
I'm in love with the hair...definitely ordering again
Esonasipho Z.5/5Verified
The straight hair is good. But the curly one looks messy, aspecially the front part(fringe)
Helena M.4/5Verified
Package recieived yesterday I am in love with it thank you hair city😍😍😍
Emmaculate M.5/5
Loved loved both my wigs!!!
Sthomo Qiqa M.5/5Verified
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