Please note that you can choose to have your order delivered to your address or you can collect from your nearest branch!
INTERNATIONAL SHIPPING
International shipping charges are calculated during checkout & takes 7 - 14 days.
Free Exchanges & Returns
We will gladlyExchangeorRefundyour order within 30 days of delivery.
Items must please be unused, unworn, not damaged and in original packaging due to the hygiene nature of our products.
Refunds or exchanges are not permitted on customised wig orders.
We arrange couriers to collect your returned order from your address so the process is quick and easy and you do not need to pay any delivery charges!
To arrange an exchange or refund simply email us at sales@haircity.co.za, call us on 011 440 9365 or whatsapp us on 060 966 4984.
Customer Reviews
Overall rating: 4.5 / 5 from 132 reviews.
The wig is not as bulky it's just hanging.
I like the softness though.
Look at that picture
Jabulile N.3/5Verified
Texture is good and I love it...
Nonhlanhla Precious N.5/5Verified
The hair quality is amazing, great for wear-and-go wigs. There is slight shedding, but it’s manageable.
Matapa5/5
It is so beautiful 😻 ,I can’t wait for my next purchase ❤️
Ntaoleng M.5/5Verified
Love it, it's soft & lovely 👌❤️
Nqobile M.5/5Verified
I love the quality of the curls , they are so soft and do not tangle
Eva M.5/5Verified
I feel so beautiful with this hair. I love it.
Ntshiuwa S.5/5Verified
Absolutely love love this hair 😍
Gugulethu5/5
I'm happy with quality 💗💗💗
Matseleng N.5/5
This hair is absolutely beautiful and very easy to put on. It feels light on the scalp, and the cap fits perfectly, making it both comfortable and natural to wear.
Vhugala Petunia P.5/5Verified
Hair quality 10/10
Tshifhiwa T.4/5Verified
I like volume and quality, and also delivery was so fast
Betty M.5/5Verified
I really love it, texture and quality is everything.
Noloyiso N.5/5Verified
I love the texture of the hair, one thing I didn't like it's the drugs it looked like t was half done and the hair was not that full enough.
Thandeka Pretty N.4/5Verified
It's a great product , good quality 👌
Just need clarity from Haircity as to why you include the video with all the product packaging to all your weaves when mine only came with the weave and nothing else in the box.
Lihle M.4/5
Love your wigs so much definitely coming for my third one soon👌👌👌
Olivia L.5/5Verified
Love it love it love it
Pinky M.5/5Verified
Hair city ❤️❤️❤️🥰thank you 😊
Phumzile M.5/5Verified
Beautiful soft hair...I am in love with it.
Delivery was within 2days, such a great service all the time, I highly recommend them.
Nthabiseng R.5/5Verified
I loved the texture, very soft and genuine ❤️
Makoma M.5/5Verified
Someone said stop sleeping on hair city and I listened..just perfect,can't wait for my next order.thank u haircity👌
Queen C.5/5
I just love it! Use a bit of water, and the curls are amazing!
Tebogo M.5/5Verified
More than what I expected, it really beautiful and now I look like those rich aunt🥰
Sindiswa B.5/5Verified
I love the wig, you can use water to get your desired curls 🥰
Oarabile M.5/5Verified
Its very lovely 👌
Mmathapelo S.5/5Verified
I just love it
Gaaitsiwe G.5/5Verified
I love it
Lerato M.5/5Verified
Yoo wow i like you're hair it's so soft and shining even everyone at work today it's like wow we like you hair
Sinah M.5/5Verified
Soooo beautiful 🥰❣️
Beauty M.5/5Verified
Beautiful hair ,Quality is the best and light weight . I’m happy with my purchase
Conny K.5/5Verified
I love everything about it!!
Masego P.1/5Verified
Masego P.1/5Verified
Best quality I love it
Celimpilo N.5/5Verified
Very good texture, love the quality
Hellen L.5/5Verified
I like it!
Zanele K.5/5Verified
Second time ordering.everthing was great
Hilda D.5/5Verified
So not happy with this wig the is less hair on the fringe it's completely different from the one on the picture even the curls are not the same. Then there's no customer service What's so ever I have been trying to reach you with no avail see me buy from you again
Gugulethu B.1/5Verified
Awesome,feel good vibe...
Ungilatoy O.4/5Verified
The hair is beautiful and has a luxurious feel to it, the quality is exceptional ❤️😍
Veronica N.5/5Verified
Love it.
Nompumelelo H.4/5Verified
What is the difference between a 4x4, 5x5, 9x6 and 13x4 lace wig?
The difference lies in how much lace is on the wig, which affects how natural it looks and how much styling flexibility you have.
4x4 Lace A small 4 inch x 4 inch closure at the top of the wig. It’s very easy to install and perfect for beginners. You can create a natural-looking middle or slightly off-centre part.
5x5 Lace Slightly larger than a 4x4, the 5 inch x 5 inch closure gives you more lace space and a more natural top area. It offers flexible parting while still being easy to wear.
9x6 Lace A wide and deep closure that gives you much more space to part and style your wig. It creates a natural look similar to a frontal but without the maintenance of full ear-to-ear lace.
13x4 Lace A full frontal with lace running ear-to-ear. This offers the most styling versatility and the most natural hairline. You can part your wig anywhere across the front.
Each lace type gives you a different balance of flexibility, natural finish and ease of use — allowing you to choose the option that best suits your lifestyle and styling needs.
Is this wig glueless and ready to wear?
Yes. All Hair City wigs are designed to be glueless and ready to wear.
They include adjustable straps, an elastic band and combs for a secure, comfortable fit.
4x4 & 5x5 wigs: Fully glueless and beginner-friendly. Most clients wear these without any glue.
9x6 & 13x4 wigs: These can also be worn glueless, but some clients prefer using glue for an even more natural hairline. It’s completely optional.
Is this wig 100% human hair?
Yes. All our wigs are made from 100% human hair for a natural look and long-lasting quality.
Since 2013 we've been supply the highest-grade Brazilian, Peruvian and Vietnamese hair
how do i take care of my wig
WASHING
- use sulphate free shampoos
- wash as often as you would your own natural hair or after 15-20 wears or if there is a lot of product build up
- apply conditioner & comb through with a paddle brush
- for Wavy & Curly hair use a spray bottle with water to define curls
- for more defined curls use a leave in conditioner
- before sleeping loosely wrap your hair in a satin bonnet/ scarf or sleep on a satin pillowcase
- place your wig on a wig stand or mannequin when sleeping
BRUSHING
- always brush hair away from the roots and start at the tips/ bottom & work your way up towards the roots/ top
Should I get Brazilian, Peruvian or Vietnamese
Great question! Please see our in depth support article to assist with this!
Can I straighten & curl the hair?
- Yes of course you can! We do recommend using a low heat setting where possible of 120C/250F in order to prevent damaging your hair
- in order to preserve and extend the lifespan of your hair we recommend always using a heat protectant spray prior to styling
My Hair is Damaged, What do I do?
We offer Wig & Weave Rejuvenation services at all of our branches so if your hair needs a bit of TLC visit any of out branches.
If you do not live near a branch please contact us and we will arrange for couriers to collect your hair & we will rejuvenate it & courier back to you!
Will this wig fit my head size?
Yes. Our adjustable straps and elastic band allow the wig to fit comfortably on over 90% of head sizes.
If you have specific sizing concerns, our customer service team is always happy to assist.
How full is this wig?
Hair City wigs are known for excellent density and fullness.
Many other suppliers label single-drawn wigs as double-drawn — but we guarantee that the density you get will be great!
If you prefer an ultra-full, glam look, consider our Double Drawn Collection. Otherwise, our standard density wigs are already the fullest in South Africa.
Is this wig suitable for beginners?
Yes. Our wigs are low-maintenance, glueless and easy to install — perfect for first-time wig buyers.
For the easiest experience, we recommend Full Cap or 4x4 Closure wigs for beginners.
How long will this wig last?
With proper care, your wig can last a long time.
Here is a basic guideline:
Brazilian: ± 1 year
Peruvian: 1 – 2 years
Vietnamese: 1 – 2+ years
For full details please see our “Our Hair” guide on the website.
What if the wig doesn’t suit me?
We offer free returns and exchanges, so you can shop with complete confidence.
Your order can be returned or exchanged provided it is unused and in original condition.
Do you offer installation services?
Yes. All Hair City stores offer professional installations, styling and after-care support.
When you purchase a Hair City wig, you receive 30% OFF your installation.
What do I do if my wig gets tangled?
We offer wig rejuvenation services at all of our branches. You can visit any branch or we can arrange wig rejuvenation for you online and have our couriers collect and return your wig.
What is the difference between a customised
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Customer Reviews
Overall rating: 4.5 / 5 from 132 reviews.
The wig is not as bulky it's just hanging.
I like the softness though.
Look at that picture
Jabulile N.3/5Verified
Texture is good and I love it...
Nonhlanhla Precious N.5/5Verified
The hair quality is amazing, great for wear-and-go wigs. There is slight shedding, but it’s manageable.
Matapa5/5
It is so beautiful 😻 ,I can’t wait for my next purchase ❤️
Ntaoleng M.5/5Verified
Love it, it's soft & lovely 👌❤️
Nqobile M.5/5Verified
I love the quality of the curls , they are so soft and do not tangle
Eva M.5/5Verified
I feel so beautiful with this hair. I love it.
Ntshiuwa S.5/5Verified
Absolutely love love this hair 😍
Gugulethu5/5
I'm happy with quality 💗💗💗
Matseleng N.5/5
This hair is absolutely beautiful and very easy to put on. It feels light on the scalp, and the cap fits perfectly, making it both comfortable and natural to wear.
Vhugala Petunia P.5/5Verified
Hair quality 10/10
Tshifhiwa T.4/5Verified
I like volume and quality, and also delivery was so fast
Betty M.5/5Verified
I really love it, texture and quality is everything.
Noloyiso N.5/5Verified
I love the texture of the hair, one thing I didn't like it's the drugs it looked like t was half done and the hair was not that full enough.
Thandeka Pretty N.4/5Verified
It's a great product , good quality 👌
Just need clarity from Haircity as to why you include the video with all the product packaging to all your weaves when mine only came with the weave and nothing else in the box.
Lihle M.4/5
Love your wigs so much definitely coming for my third one soon👌👌👌
Olivia L.5/5Verified
Love it love it love it
Pinky M.5/5Verified
Hair city ❤️❤️❤️🥰thank you 😊
Phumzile M.5/5Verified
Beautiful soft hair...I am in love with it.
Delivery was within 2days, such a great service all the time, I highly recommend them.
Nthabiseng R.5/5Verified
I loved the texture, very soft and genuine ❤️
Makoma M.5/5Verified
Someone said stop sleeping on hair city and I listened..just perfect,can't wait for my next order.thank u haircity👌
Queen C.5/5
I just love it! Use a bit of water, and the curls are amazing!
Tebogo M.5/5Verified
More than what I expected, it really beautiful and now I look like those rich aunt🥰
Sindiswa B.5/5Verified
I love the wig, you can use water to get your desired curls 🥰
Oarabile M.5/5Verified
Its very lovely 👌
Mmathapelo S.5/5Verified
I just love it
Gaaitsiwe G.5/5Verified
I love it
Lerato M.5/5Verified
Yoo wow i like you're hair it's so soft and shining even everyone at work today it's like wow we like you hair
Sinah M.5/5Verified
Soooo beautiful 🥰❣️
Beauty M.5/5Verified
Beautiful hair ,Quality is the best and light weight . I’m happy with my purchase
Conny K.5/5Verified
I love everything about it!!
Masego P.1/5Verified
Masego P.1/5Verified
Best quality I love it
Celimpilo N.5/5Verified
Very good texture, love the quality
Hellen L.5/5Verified
I like it!
Zanele K.5/5Verified
Second time ordering.everthing was great
Hilda D.5/5Verified
So not happy with this wig the is less hair on the fringe it's completely different from the one on the picture even the curls are not the same. Then there's no customer service What's so ever I have been trying to reach you with no avail see me buy from you again
Gugulethu B.1/5Verified
Awesome,feel good vibe...
Ungilatoy O.4/5Verified
The hair is beautiful and has a luxurious feel to it, the quality is exceptional ❤️😍
Veronica N.5/5Verified
Love it.
Nompumelelo H.4/5Verified
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